Refund & Cancellation Policy

This policy covers subscriptions to Clientflow bought from Avik Consultancy. It forms part of our Terms of Service. Payments for services that a business sells to its own clients are covered in section 6.

1. How to cancel

• Go to Settings → Plan & billing in your dashboard, or email support@myclientflow.org from your account email.
• Cancellation stops future renewals. Your plan stays active until the end of the current monthly or yearly period, after which your account moves to read-only access so you can export your data for 30 days.
• We confirm every cancellation by email. If you do not receive a confirmation within 2 working days, please contact us again.

2. Free trial

If you cancel before your 14-day Growth trial ends, you will not be charged. If you forget to cancel and are charged on the first day after the trial, write to us within 48 hours of that charge and we will refund it in full, as long as you have not used paid features after the trial ended.

Founding members use Growth free for 3 months without giving any payment details, so there is nothing to refund for that period. Nothing is charged when it ends; refunds for any plan you choose afterwards follow the rules below.

3. Monthly plans

Monthly fees are not refundable for a partly used month. When you cancel, you keep access until the end of the month you have paid for and are not charged again.

4. Yearly plans

• Within 7 days of your first yearly payment (or of a yearly renewal): full refund if you cancel.
• After 7 days: no refund for the unused part of the year. You keep access until the end of the year you paid for and the plan does not renew.

5. When we always refund

• You were charged twice for the same period, or charged after a confirmed cancellation.
• Money was deducted but the payment failed and your plan was not activated.
• We could not provide the Service for a prolonged period because of a fault on our side; in that case we refund or credit the affected period.

6. Payments between a business and its clients

When you book and pay a business through its Clientflow booking page, you are paying that business, not Avik Consultancy. The business sets its own cancellation and refund rules and is responsible for refunds. If you need to cancel or reschedule, use the options on your booking confirmation or contact the business directly. Online payments are processed by Razorpay; once a business approves a refund, it usually reaches your original payment method within 5–7 working days.

7. How refunds are paid and how long they take

• Approved refunds are paid to the original payment method (card, UPI, net banking or wallet). We cannot refund to a different account.
• We process approved refunds within 2 working days. Depending on your bank, the money usually appears within 5–7 working days after that.
• Refunds include the GST charged on the refunded amount, and a credit note is issued for your records.

8. How to ask for a refund

Email support@myclientflow.org with the subject “Refund request”, your account email, the invoice number and the reason. You can also message us on WhatsApp at +91 97267 81813. We reply within 2 working days.