Service Delivery Policy

1. What we deliver

Avik Consultancy provides Clientflow as an online software service (software as a service). There are no physical goods, so there is no shipping, courier or delivery charge.

2. When you get access

• Sign-up: your account, dashboard and public booking link are available immediately after you create your account.
• Paid plans: plan features are switched on as soon as the payment is confirmed by our payment partner, normally within a few minutes. A confirmation and a GST invoice are sent to your account email.
• Upgrades: new features are available immediately after the upgrade is paid.

3. If access is delayed

If your plan is not active within 24 hours of a successful payment, contact us at support@myclientflow.org or on WhatsApp at +91 97267 81813 with your payment reference. We will activate it or refund the payment as set out in our Refund & Cancellation Policy.

4. Appointments booked with businesses

Appointments booked through a business’s Clientflow page are delivered by that business at the date, time and place shown in the booking confirmation. The business is responsible for providing its services.