Acceptable Use Policy

This policy is part of our Terms of Service. If you break it, we may remove content, suspend features or close your account.

1. Your business and services

You may not use Clientflow to offer or promote:

• anything illegal in India, or services you are not licensed or qualified to provide where a licence or registration is required (for example medical or legal practice);
• gambling, betting, adult or sexual services, weapons, drugs or other restricted goods and services;
• misleading offers, fake reviews, pyramid or get-rich-quick schemes; or
• content that is hateful, harassing, defamatory or that infringes someone else’s rights.

2. Messages to clients

• Only contact people who booked with you or agreed to hear from you.
• Do not send spam or unsolicited promotional messages, and follow TRAI’s rules on commercial communications and the opt-out choices people make.
• Do not impersonate another person, business or Clientflow itself.

3. Personal data

• Collect only what you need to provide your service, and tell clients how you use it.
• Get a parent’s or guardian’s consent before entering a child’s details.
• Do not store Aadhaar numbers, card or bank details, passwords, or detailed health or legal case records in notes or other free-text fields.

4. Security and fair use

You may not:

• try to access another business’s data or account, or probe, scan or test the Service’s security without our written permission;
• upload malware or interfere with the Service, its servers or other users;
• scrape, copy or resell the Service, or use it to build a competing product;
• create accounts automatically, share one account across several unrelated businesses to avoid plan limits, or create bookings that are not genuine; or
• use the AI features to create unlawful, deceptive or harmful content.

5. Reporting misuse

If you see a booking page or message that breaks this policy, or you have found a security issue, please email support@myclientflow.org. We review every report.